Open 10 -5pm Monday -Saturday
DELIVERY
UK Delivery is FREE when you spend over £75, for all other orders P&P is £3.99.
We aim to post your item(s) the next working day and use Second Class as standard, which takes 2 - 3 days. However due to the current lockdown situation these may take a little longer.
If you need the item(s) sooner then please contact us by email: dorothy@dotique.co.uk
RETURNS & REFUNDS
We accept returns of new items, which are unused and in unworn condition with all the original packaging and garment tags still attached, if we receive them within 14 days of purchase and you have provided proof of purchase for a refund (by way of original payment).
Please do not send your purchase(s) back to the manufacturer.
Unfortunately, we cannot refund or exchange any unwanted items we receive after this time period and these will be sent back to you without reimbursement of postage.
Returns Process
To return products, please send to:
Returns Department
The Bourne
Moor Road
Ashover
Chesterfield
S45 0AG
With a brief note explaining the reason for the return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 - 3 days.
Late or Missing Refunds
If you have received confirmation from us of a refund but haven’t received it yet, please ensure you have left 3 days for it to reach your account. If it is still not showing, please contact your Credit Card company and/or Bank. There is often some processing time before a refund is posted.
Having done the above but still not received your refund please email: dorothy@dotique.co.uk and we will investigate.
Faulty Items
If you believe your item is defective or damaged, please email: dorothy@dotique.co.uk and send your item to:
The Bourne
Moor Road
Ashover
Chesterfield
S45 0AG
Please note if we cannot identify whether something is faulty, we will send through to our suppliers for them to investigate which may lead to a short delay.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.