Privacy Policy

Privacy Policy

Summary

Dotique is committed to ensuring the security and protection of your personal information that we process. 

  • We use your data to provide our services to you, respond to your enquiries, manage our relationship with you and meet our legal obligations.
  • We delete your data when it is no longer needed or at your request.
  • We never sell your data to third parties and your data is only shared with trusted third parties for very specific reasons (see below).

Personal Information we collect and use 

Dotique collects email addresses and certain other Personal Information to contact you about events, offers, new products and other information that might be of interest to you. You can review, amend or ask to have this information deleted at any time, by emailing dorothy@dotique.co.uk

 Sharing and transferring your personal data 

 Your data is only shared with trusted third parties who help us provide certain aspects of our services, specifically we engage third parties to:

  • Facilitate the sending of emails to customers and suppliers.
  • Facilitate customers in making credit card payments.
  • Manage our sales and customer support services to you.

We also have to share information and data to comply with applicable laws, regulations, legal process and enforceable Governmental requests.

Retaining your personal information 

We will hold your information for as long as is needed to provide our services to you. We may also hold some of your information for as long as is necessary to meet legal requirements, resolve disputes, prevent fraud or enforce our terms and conditions.

Keeping your personal information safe

In store we use Vend for POS and online we use Shopify. Both are secure platforms that meets our (and your) high security and confidentiality expectations and fully complies with GDPR. We limit access to your personal information to those that have a genuine business need to know it , and are subject to a strict duty of confidentiality

We also use Mailchimp, a secure platform to facilitate us in sending email communication. Mailchimp also meets our (and your) strict security and confidentiality expectations and fully complies with GDPR.

Vend's Privacy Policy can be found here.

Shopify's Privacy Policy can be found here.

Mailchimp's Privacy Policy can be found here.

 

We hope that we can resolve any queries or concerns you may have about the way we process your information but if you are not happy with how we manage your information then you have the right to lodge a complaint with a supervisory authority. For the UK please see https://ico.org.uk/concerns/



SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing : With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say ‘No’.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at: dorothy@dotique.co.uk or mailing us at:
Dotique, 296/8 Chatsworth Road, Chesterfield, Derbyshire. S40 2BY

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service: (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 – THIRD PARTY SERVICES

In general, the Third Party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain Third Party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their Privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a Third Party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a Third Party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence; or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at  dorothy@dotique.co.uk 
or by mail to:

Privacy Compliance Officer, 
Dotique, 
296/8 Chatsworth Road,
Chesterfield,
Derbyshire.
S40 2BY