Masai Black Jarmis Jacket

**CHANGES TO DELIVERY TIMES BETWEEN XMAS & NEW YEAR*

Please note that any items ordered from the Witney store between 25th December - 1st January will be dispatched on Thursday 2nd January. Any in store pick ups from Witney will also be available from Thursday 2nd January.

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UK DELIVERY

All orders are dispatched the following working day.

If you need the item(s) sooner then please contact us using the chat button or contact form

RETURNS & REFUNDS

We accept returns of new items, which are unused and in unworn condition with all the original packaging and garment tags still attached, if we receive them within 14 days of purchase and you have provided proof of purchase for a refund (by way of original payment).

Please do not send your purchase(s) back to the manufacturer.

Unfortunately, we cannot refund or exchange any unwanted items we receive after this time period and these will be sent back to you without reimbursement of postage.

RETURNS PROCESS

To return products, please send with a brief note explaining the reason for the return to:

Returns Department
296 Chatsworth Road
Chesterfield
S40 2BY

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 - 3 days.

International Orders

If you returned the goods within the timescales above and provided that the terms of this agreement have been met, we will issue a full refund for the price that you paid for the item. Delivery costs will not be refunded. We will refund you using your original payment method within 14 days of receipt of the items by us.

We will not refund Import Duties & taxes paid in your country if you return your order. Costs incurred by us through orders being returned due to non-payment of duties and taxes or where the parcel has been refused will be deducted from your refund.

LATE OR MISSING REFUNDS

If you have received confirmation from us of a refund but haven’t received it yet, please ensure you have left 3 days for it to reach your account. If it is still not showing, please contact your Credit Card company and/or Bank. There is often some processing time before a refund is posted.

Having done the above but still not received your refund please contact us and we will investigate.

FAULTY ITEMS

If you believe your item is defective or damaged, please contact us and send your item to:

296 Chatsworth Road
Chesterfield
Derbyshire
S40 2BY

Please note if we cannot identify whether something is faulty, we will send through to our suppliers for them to investigate which may lead to a short delay. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

You will be required to pay any import costs, such as VAT, duties, and clearing fees to the courier before your delivery is made. Please check these charges in your country before placing your order.

Prices do not include UK VAT on international orders.

Please check the full details on our Delivery Page before placing your order. CLICK HERE

IRISH CUSTOMERS USEFUL LINKS

https://www.revenue.ie/en/customs/individuals/buying-online-personal/outside-eu.aspx

https://www.revenue.ie/en/customs/individuals/buying-online-personal/claim-refund.aspx